Privacy Policy

Introduction

Valeo Labs LLC ("Valeo Labs," "we," "us," or "our") operates the website valeolabs.com (the "Site"). This Privacy Policy describes how we collect, use, store, share, and protect the personal information of visitors and customers ("you" or "your") who access the Site or purchase products from us.

By using the Site or placing an order, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site or provide any personal information.

Information We Collect

We collect information in several ways depending on how you interact with the Site. The categories of information we collect include:

a) Information You Provide Directly

• Account information: name, email address, password, and phone number when you create an account.
• Order information: billing address, shipping address, and order details when you make a purchase.
• Payment information: credit card number, expiration date, and billing details. Note: full payment card data is processed and stored by our PCI-compliant third-party payment processors and is not stored on Valeo Labs servers.
• Contact form submissions: name, email address, subject, and message content when you contact us through the Site.
• Communications: any information you provide when corresponding with us via email or other channels.

b) Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: pages visited, time spent on pages, click behavior, referring URLs, and navigation paths.
• Cookies and tracking technologies: cookies, web beacons, and similar technologies used to enhance functionality and analyze Site usage (see Section 08).
• Location data: approximate geographic location derived from your IP address.

c) Information from Third Parties

• Payment processors: transaction confirmation and fraud-screening data from payment service providers.
• Shipping carriers: delivery status, tracking updates, and address verification data.
• Analytics providers: aggregated usage data from services such as Google Analytics.

How We Use Your Information

We use the information we collect for the following purposes:

How We Share Your Information

Valeo Labs does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following categories of recipients solely as necessary to operate the Site and fulfill orders:

• Payment processors: to securely process transactions (e.g., Stripe, PayPal, or other processors displayed at checkout).
• Shipping carriers: to deliver your order and provide tracking information (e.g., USPS, UPS, FedEx).
• Hosting and infrastructure providers: to host the Site and store data securely.
• Email service providers: to send transactional and, where consented, marketing communications.
• Analytics providers: to analyze Site usage and improve performance (e.g., Google Analytics).
• Fraud prevention services: to detect and prevent fraudulent transactions.
• Legal and regulatory authorities: when required by law, subpoena, court order, or government request, or when necessary to protect our rights, safety, or property.

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Account data: retained for the duration of your account and for a reasonable period after account closure to address any outstanding issues.
• Order and transaction data: retained for a minimum of 7 years to comply with tax, accounting, and legal obligations.
• Marketing preferences: retained until you opt out or request deletion.
• Website analytics data: retained in aggregated, anonymized form indefinitely for trend analysis.

When personal information is no longer required, it is securely deleted or anonymized so that it can no longer be associated with you.

Data Security

Valeo Labs implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all pages of the Site where personal data is transmitted.
• PCI-DSS compliant payment processing through certified third-party providers.
• Restricted access to personal data on a need-to-know basis among Valeo Labs personnel.
• Regular security reviews and monitoring of our systems and infrastructure.
• Secure password hashing for customer accounts.

While we take data security seriously, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information, but we are committed to protecting it to the highest commercially reasonable standard.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access: the right to request a copy of the personal data we hold about you.
• Correction: the right to request that we correct inaccurate or incomplete personal data.
• Deletion: the right to request that we delete your personal data, subject to certain legal exceptions.
• Portability: the right to request your data in a structured, commonly used, machine-readable format.
• Opt-out of marketing: the right to unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Opt-out of sale: Valeo Labs does not sell personal information. If this practice changes, we will update this Policy and provide an opt-out mechanism.

To exercise any of these rights, please email us at support@valeolabs.com with the subject line "Privacy Request." We will respond to verified requests within 30 days. We may ask you to verify your identity before processing your request.

Cookies & Tracking Technologies

The Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand user behavior. The types of cookies we use include:

• Essential cookies: required for the Site to function properly, including session management, shopping cart functionality, and secure checkout. These cannot be disabled.
• Analytics cookies: used to collect anonymized usage data to help us understand how visitors interact with the Site (e.g., Google Analytics).
• Functional cookies: used to remember your preferences, such as login status and language settings.
• Marketing cookies: used to deliver relevant advertisements and track the effectiveness of marketing campaigns (only with your consent).

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Site, including the ability to place orders.

Third-Party Links

The Site may contain links to third-party websites, services, or platforms. Valeo Labs is not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any external site before providing personal information. The inclusion of a link on our Site does not imply endorsement of the linked site or its practices.

Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect, solicit, or store personal information from anyone under 18 years of age. If we become aware that we have collected personal data from a minor, we will take immediate steps to delete that information. If you believe a minor has provided us with personal information, please contact us at support@valeolabs.com.

California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to Know: you may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom it has been shared.
• Right to Delete: you may request deletion of personal information we have collected, subject to certain legal exceptions.
• Right to Opt-Out of Sale: Valeo Labs does not sell your personal information as defined by the CCPA.
• Right to Non-Discrimination: we will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email support@valeolabs.com with the subject line "CCPA Request." We will verify your identity and respond within 45 days as required by law.

International Users

Valeo Labs is based in the United States and the Site is operated from the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using the Site or providing information to us, you consent to the transfer and processing of your data in the United States. If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we will take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Email & Marketing Communications

With your consent, Valeo Labs may send you promotional emails about new products, special offers, or other information we believe may interest you. You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email.
• Emailing support@valeolabs.com with the subject line "Unsubscribe."
• Updating your email preferences in your account settings.

Please note that even if you opt out of marketing emails, we will continue to send transactional emails related to your orders, account activity, and important service updates.

Changes to This Policy

Valeo Labs reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Policy periodically.

For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to provide notice through the Site or via email before the changes take effect. Your continued use of the Site after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days.